Your Business Doesn't Need More Software. It Needs A Better System.
Book a free 20-minute Business Systems Review. We'll show you exactly where your business is leaking time and money — then build you a custom dashboard that fixes it.
Already run on Excel or Google Sheets? Keep them — we connect to your existing files and build on top of them.
Your Business Outgrew Your System. Your Tools Didn't.
Most trade businesses run on a mix of WhatsApp, spreadsheets and memory. It works — until it doesn't.
Enquiries slip through the cracks
A customer messages on WhatsApp, gets missed, books someone else.
Nobody knows the real numbers
You know jobs are happening. You don't know which ones are profitable.
You're the system
Your team calls you to find things instead of using one.
Admin eats your evenings
Chasing quotes, updating spreadsheets, texting customers back — after hours.
Information lives in five places
Customer details in your phone. Quotes in email. Notes in a notebook.
From Scattered Admin To One Simple System
A quick look at how Novara replaces spreadsheets, messages and paperwork with one clear dashboard built around your business.
Before We Build Anything, We Find Out What's Actually Broken
Book a 20-minute call. We'll walk through how your business runs today and flag exactly where time and money are slipping through.
Book Your Free ReviewNo pitch deck. No pressure. If a custom system isn't the right move for your business, we'll tell you.
- A clear picture of where your business is losing time
- 2–3 concrete fixes you could make this month — free, whether you hire us or not
- A straight answer on whether a custom system is worth it for you
Not Ready to Book a Call?
Take the free 60-second check and get a personalised Systems Score, your top time-and-money leaks, and one thing to fix this week.
Built Around Your Business, Not A Template
After the review, we design practical systems that fit the way your team already works.
Custom Dashboards
See your whole business at a glance — jobs, revenue, pipeline, team performance — without opening five apps.
- Job tracking
- Revenue overview
- Sales pipeline
- Team performance
- KPIs
Job Management
Every job tracked from first enquiry to final invoice. Nothing falls through the cracks because nothing lives in a text thread.
- Customer records
- Quotes
- Job status
- Project updates
- Documents
Workflow Automation
Reminders, notifications and reporting that happen automatically — so admin stops eating your evenings.
- Automated reminders
- Notifications
- Task management
- Reporting
Client & Team Portals
Give your team one place to check jobs from a van, and give customers a professional way to track their project.
- Customer portals
- Employee hubs
- Document centres
- Internal systems
See It In Action
Roughly what the owner got back once job updates, client comms and review chasing stopped being manual.
The owner needed a way to document job quality with before/after audits, and to improve communication with clients to actually get reviews — but the team was managing everything manually across phone calls and texts, with no consistent process for capturing job completion or following up with customers.
We built a system where every job runs through WhatsApp — the tool the team already used, so there was no new app to learn. Employees complete job audits (before/after photos, quality rating) and updates straight from their phones with no account or login required, and everything reports back to a central dashboard in real time. Clients get automatic WhatsApp updates — ETA, job completion, invoice — plus their own branded portal to view jobs and pay invoices.
- Around 15 hours a week back for the owner — no more evening admin catch-up
- Reviews come in on their own, because every finished job triggers the request
- Nothing gets forgotten: job status lands in the dashboard the moment it happens
- Zero training time — staff use WhatsApp, no app to download, no login to remember
- Invoices go out the same day the job is done, so payment lands sooner
- Proof of quality on every job, so disputes end with photos instead of arguments
Replaces the old loop of phone calls, texts and manually chasing customers for feedback.
Workforce & Site Management System
Across the management team, once paper forms, site visits and face-to-face signing were replaced with phone-based workflows.
A multi-site facilities company was managing time & attendance, equipment faults, stock levels, staff bulletins, probation reviews and contract changes through a mix of paper forms and face-to-face processes across dozens of sites. Probation reviews required in-person meetings with signed paper documents. Reporting broken equipment meant multiple forms and manual follow-up with engineers. Company-wide announcements had to be communicated site by site.
We built a single staff and sites portal that replaced the paper-heavy processes with automated, phone-based workflows:
- Equipment faults reported with one photo and one simple form — automatically emails the engineer with the relevant PO number attached
- Probation reviews and contract changes completed and signed on the employee's phone — no in-person meeting or paper document required
- Bulletins sent to the whole company or selected employees in a few clicks
- Time & attendance tracked through a kiosk clock-in/out system across all sites
- Stock management and equipment tracking centralised in one dashboard
- Over 30 hours a week saved across the management team
- Fault reporting down to one photo and one form — the engineer is emailed automatically
- Probation reviews and contract changes signed on a phone, so no travel between sites
- Company-wide announcements in 3 clicks instead of site-by-site phone calls
- Managers stop driving between sites to collect paperwork
- One live view of employees, sites, shifts, stock and reviews across the whole company
Replaces multiple paper forms, manual follow-up calls and chasing engineers for updates.
You Don't Have to Bin Your Spreadsheets
The problem was never the spreadsheet — it's everything scattered around it. We build on top of the files you already use.
We import what you already have
Job lists, price books, customer details, quote templates — your existing files come across as they are. Nothing gets retyped.
Your sheets stay connected
Prefer to keep working in Excel or Google Sheets for some things? We connect them, so your dashboard and your files stay in step.
Your process stays yours
We don't force you into someone else's software. We build around the way you already run jobs — the admin around it is what disappears.
Why Trades Businesses Outgrow Spreadsheets
Spreadsheets, WhatsApp threads and half a dozen apps get you started — they don't scale. Here's what changes when it all lives in one system built around your business.
Simple, Transparent Pricing
Simple Process. Practical Solutions.
Free Business Systems Review
We understand your business, processes and challenges.
Identify Opportunities
We find where improvements can save time and reduce problems.
Build Your Solution
We create a custom system designed around your business.
Why Choose A Custom System?
Cheaper Than Building Software From Scratch
Traditional software development can cost thousands.
We use modern development tools to create professional systems at a price that makes sense for small businesses.
Built Around Your Workflow
You don't need to change how you work to fit software.
The system is designed around you.
Own Your Solution
You are not locked into another monthly subscription for features you don't use.
You get a system created specifically for your business.
Ready To Build A Better Way Of Working?
Tell us how your business currently works and we will show you what could be improved.
Book a free consultation and discover what your custom business system could look like.
Book Your Free ConsultationFrequently Asked Questions
Ready To Stop Running Your Business From Your Phone?
Book your free Business Systems Review — 20 minutes, no obligation.
- Free, no-pressure call
- Specific recommendations for your business, even if you don't hire us
- Answers on cost and timeline before you commit to anything